FAQ

Our footwear caters to both fashion-forward professionals seeking premium dress shoes (like Oxfords and loafers) and active individuals needing performance footwear (such as hiking boots and athletic shoes). We serve style-conscious customers worldwide who appreciate quality craftsmanship and global accessibility.

We embody a sophisticated yet practical aesthetic, blending timeless elegance (seen in our dress shoes and handbags) with contemporary functionality (evident in our hiking and athletic footwear). Our Virginia Beach roots inspire a coastal-meets-urban sensibility throughout our collections.

Our premium collections include:

• Dress footwear: Oxfords, loafers, boat shoes
• Casual styles: Sneakers, sandals, flats
• Performance footwear: Hiking boots, athletic shoes
• Accessories: Handbags, backpacks
• Seasonal wear: Coats & outerwear

We recommend consulting our detailed size charts (available on each product page) and considering these factors:

• Dress shoes typically run true to size
• Performance footwear may require half-size up for thick socks
• Sandals often fit best when selecting your regular size

Remember our 15-day return policy if you need to exchange sizes.

We offer worldwide delivery except to select remote areas and all Asian countries. During checkout, our system will automatically confirm if we can ship to your location.

Standard Shipping ($12.95):
– Carrier: DHL or FedEx
– Delivery: 10-15 business days after dispatch
– Includes tracking and insurance
– Ideal for time-sensitive orders

Free Shipping (Orders over $50):
– Carrier: EMS
– Delivery: 15-25 business days after dispatch
– Includes basic tracking
– Best for non-urgent orders

Every order undergoes our 3-Point Comfort Check before being carefully packaged with:

• Individual protective wrapping for each pair
• Signature tissue-stuffing to maintain shape
• Secure outer packaging to prevent transit damage

We offer a 15-day return window from the delivery date. To initiate a return:

1. Contact our Virginia Beach style advisors at [email protected]
2. Receive return authorization
3. Ship items back in original condition

All returns undergo quality inspection before refund processing.

For hygiene reasons, we cannot accept returns on:

• Shoes with visible wear
• Items without original packaging
• Personalized/customized products

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions use 256-bit SSL encryption for maximum security.

Yes! Our Duty-Calculated Pricing shows all applicable customs fees at checkout for complete transparency. No surprise charges upon delivery.

Our Virginia Beach style advisors are available:

• Email: [email protected]
• Mail: 410 Tenmile, Virginia Beach, US 23462

We typically respond within 1 business day.

Absolutely! Our style advisors can recommend footwear to match your lifestyle needs – whether you’re a professional needing perfect Oxfords or an adventurer requiring hiking boots. Include your preferences when you email us.