At Mode Shoe Shop, we combine meticulous craftsmanship with exceptional service. Our shipping and returns policies reflect the same attention to detail found in our premium footwear collections.
Shipping Information
We deliver worldwide (excluding some remote areas and parts of Asia) via trusted carriers:
Standard Shipping
- Carrier: DHL or FedEx
- Cost: $12.95 USD
- Delivery Time: 10-15 business days after dispatch
Free Shipping
- Carrier: EMS
- Requirement: Orders over $50 USD
- Delivery Time: 15-25 business days after dispatch
All orders are processed within 1-2 business days before dispatch.
Returns & Exchanges
While we craft our footwear to exceed expectations, we understand the occasional need for returns. Our policy is designed for your convenience while maintaining quality standards.
Return Policy Highlights
- 15-day return window from delivery date
- Items must be unused, in original condition with all tags and packaging
- Proof of purchase required
- Customer covers return shipping costs (trackable service recommended)
Non-Returnable Items
For hygiene and safety considerations, we cannot accept returns on:
- Boat Shoes (due to specialized construction)
- Hiking Boots
Step-by-Step Return Process
- Contact Us: Email [email protected] within 15 days of delivery with:
- Order number
- Item details
- Return/exchange reason
- Approval: Our Style Advisors respond within 2 business days with instructions
- Ship Back: Use provided return label (customer pays return shipping)
- Inspection: We verify condition upon receipt (3-5 business days)
- Resolution: Refund processed or exchange shipped (we cover exchange shipping)
Refund Details
- Processed to original payment method within 5-7 business days after approval
- Credit card/PayPal refunds may take 7-10 days to appear in your account
- Original shipping fees are non-refundable
- Email notification sent when refund is processed
Exchange Policy
- Available for size/color changes (subject to stock)
- Follows same conditions as returns
- Price differences adjusted accordingly
- Out-of-stock items will be refunded
Damaged/Defective Items
Contact us immediately at [email protected] with photos. We’ll arrange replacement or refund with no additional cost to you.
Sample Return Request Email
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Mode Shoe Shop Style Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Details:
– Item Name: [Product Name]
– Size/Color: [Details]
– Reason for Return/Exchange: [Brief Explanation]
Please advise on next steps for processing this request.
Best regards,
[Your Full Name]
[Your Contact Information]
Our Virginia Beach team is always available to assist at [email protected]. Thank you for choosing Mode Shoe Shop – where every step should feel as carefully considered as the craftsmanship in our premium footwear.