Term and Conditions

Welcome to Mode Shoe Shop (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website modeshoeshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

Mode Shoe Shop caters to discerning footwear enthusiasts who value:

• Premium craftsmanship in shoes, boots, and accessories
• Classic styles with contemporary refinement (evident in our Oxfords, Loafers, and Boat Shoes collections)
• Versatile footwear for various occasions from hiking to formal events
• International shipping to most global destinations

2. Website Use

2.1 User Responsibilities

• Provide accurate account and payment information
• Maintain confidentiality of your login credentials
• Use the site only for lawful purposes
• Not attempt to interfere with site security or functionality

2.2 Intellectual Property

All content on this site (images, text, logos) is our property or used with permission. You may not reproduce, distribute, or create derivative works without express written consent.

3. Products & Services

3.1 Product Descriptions

We take care to accurately represent our:

• Handcrafted leather goods (Handbags, Boots)
• Technical footwear (Hiking, Athletic Shoes)
• Seasonal offerings (Coats & Outerwear)

Colors may vary slightly due to monitor settings. Please refer to size charts for accurate fitting.

3.2 Non-Returnable Items

4. Ordering & Payment

4.1 Order Process

1. Add items to cart
2. Proceed to checkout
3. Enter shipping/billing information
4. Select payment method
5. Review and submit order

4.2 Accepted Payment Methods

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Order Confirmation

You will receive an email confirmation upon successful order placement. This constitutes our acceptance of your order.

5. Shipping Policy

5.1 Processing Time

All orders are processed within 1-2 business days before dispatch.

5.2 Shipping Options

Service	Carrier	Cost	Delivery Time	Notes
Standard Shipping	DHL or FedEx	$12.95 USD	10-15 business days after dispatch	Available worldwide (excluding some remote areas and parts of Asia)
Free Shipping	EMS	Free	15-25 business days after dispatch	For orders over $50 USD

5.3 Delivery Issues

Please contact us immediately at [email protected] if your package is:

• Delayed beyond estimated timeframe
• Damaged upon arrival
• Incorrect or incomplete

6. Returns & Exchanges

6.1 Return Policy

• 15-day return window from delivery date
• Items must be unused, in original condition with all tags and packaging
• Proof of purchase required
• Customer covers return shipping costs (trackable service recommended)

6.2 Return Process

1. Contact us via email within 15 days of delivery with order details
2. Receive return authorization and instructions
3. Ship items back using trackable service
4. Wait for inspection (3-5 business days upon receipt)
5. Receive refund or exchange

6.3 Refund Details

• Processed to original payment method within 5-7 business days after approval
• Credit card/PayPal refunds may take 7-10 days to appear
• Original shipping fees are non-refundable

7. Limitations of Liability

Mode Shoe Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Product misuse or improper care
• Delays or failures due to events beyond our reasonable control (natural disasters, strikes, etc.)
• Inaccuracies in product descriptions that are not materially significant

8. Governing Law

These Terms shall be governed by the laws of Virginia, United States. Any disputes shall be resolved in the courts of Virginia Beach.

9. Policy Changes

We reserve the right to modify these Terms at any time. Continued use of the site after changes constitutes acceptance.

10. Contact Us

For any questions regarding these Terms:

Mode Shoe Shop
410 Tenmile, Virginia Beach, US 23462
Email: [email protected]